Pausing Call Recordings

If call recording is activated all calls will automatically be recorded.  Some organizations require the ability to pause recordings for PCI compliance. Admins, Agents, and Supervisors have the ability to "Pause" recording within the web-phone application.  

WARNING: The "Limited Agent" role will NOT have the ability to pause/resume recordings. Learn more about "Genius Roles" and feature accessibility.


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Updated:

October 29th, 2021

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

561175

Page Views:

3652

Tags:

pause recording

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