Users with unrestricted access to their profile, voicemail management, softphone functionality (including access to update call recording), and call group and queue membership.
User with administrative access to all user profiles, including creating user and company activity and analytics, plus call group, queue management, and membership.
User with access similar to an Agent, plus additional call group and call queue management.
Users with unrestricted access to their profile, voicemail management, softphone functionality, billing, invoice, and payment access.
Users with limited general access to their profile, voicemail management, limited softphone functionality (no access to update call recording), call group, and call queue membership.
Users with restricted access are similar to a Limited Agent, except they have no outbound dialing privileges.