Genius Unlimited Calling Plan

The Unlimited Package is available to all Contact and Enterprise Licenses holders for an additional $9.99 /number/month, which includes unlimited inbound and outbound calls anywhere in the United States and Canada using the Genius webphone. 

Product Restrictions / Limitations

  • Excludes hard-to-get numbers such as NYC 212, Toronto 416, and LA Exchanges.
  • This applies to DID numbers ONLY and excludes Toll-Free numbers.
  • Specific locations such as Alaska, Puerto Rico, and Hawaii are not included as accessible destinations.
  • If the Queue Callback feature is enabled, the callback call will not be free of charge; however, the applicable terminating rate is substantially lower than the standard rate charged when dialing manually from the web phone. 
  • External forwarding / Forwarding to SIP is not included, and additional termination fees may apply.
  • Acceptable Fair Usage: Unlimited calling is subject to terms and restrictions of the "Acceptable Fair Use Policy" of 3600 minutes per number per month, along with any other regulations in any carrier agreements, if applicable.  Suppose, for any reason, AVOXI believes the unlimited service is being used for unlawful purposes, or the call usage volume violates the Fair Use Policy.  In that case, AVOXI may suspend your unlimited services.  Wherever reasonably possible, AVOXI will provide you with a written notice before taking any such action and may allow a reasonable period to allow you to modify such use.  

Give feedback about this article

Was this article helpful?

Have more questions? Submit a request


August 7th, 2023


Louise Ross

Updated By:

Louise Ross



Page Views:



unlimited plan, fair use policy, call volume, exclusions, nyc212, unlimited agent, toronto 416

Can’t find what you’re looking for?

Contact our award-winning customer care team.