See every phone number you've ordered or are porting to AVOXI, check which orders need your attention, and open an order to see its details and documents.

Before you begin

• You need Admin or Provisioning User permissions to see orders and upload documents. If these options are missing, ask your account Administrator to update your role in Users.
• New orders can take up to 24 hours to appear in your order list.

Find your orders

1. In AVOXI Genius, select Numbers in the left-side menu.
2. Select the Orders tab.
3. Choose a view:

• Orders in Progress shows every order that is still active.
• Order History shows completed and canceled orders.

At the top of the list you'll see a quick summary: your total orders, products and numbers, and how many orders need action.

In Orders in Progress, your orders are split into two sections:

• Action Required is pinned to the top. These orders need something from you, such as a document.
• In Progress lists orders that AVOXI and our carrier partners are working on. No action is needed.

From this page you can also search your orders, download your order list as a CSV file, and refresh the list. Hover over an order number to see when it was placed, who placed it, the order total, and its reference number.

View completed and canceled orders

Select Order History to see the archive of all complete and canceled orders, including the date each order was closed.
 

View an order's details

1. Select the order name in the Order Summary column.
2. Review the status banner at the top of the page. It shows the current status, what it means, and the estimated lead time or delivery date. Select View Order Status Flowchart to see every stage your order will go through.
3. Review Order Details: order number, reference number, ordered, fulfilled and in-progress numbers, who placed the order and when, the Business Profile the order belongs to, and how many documents are still pending upload.
4. Open Numbers to see the status and delivery date of each number in the order.
5. Scroll to Documentation to see which documents are needed, their status and expiration date, and a progress bar showing how many are complete.
6. To return to your order list, select Back to Order Summary.
7. To understand what an order's status means, see Understand Number Order Statuses and Delivery Dates.

Cancel an order

Orders can't be canceled in the portal yet. To cancel a pending number or order, contact your Account Manager and they'll take care of it for you.

Need more help?

Our support team is here for you. Email support@avoxi.com log a case directly within your AVOXI Support Portal.