Many countries require documents, such as proof of address or a letter of intent, before a phone number can be activated. This article shows you how to attach them to your order, replace them, and what to do if one is declined.

Before you begin

• You need Admin or Provisioning User permissions to see orders and upload documents. If these options are missing, ask your account Administrator to update your role in Users.

Upload required documents

Many countries require documents, such as proof of address or a letter of intent, before a number can be activated. You upload them from the order.

1. Open the order from the Action Required section.
2. Scroll to Documentation. Documents still needed show a Pending status.
3. Select Attach Document next to the document you want to add.
4. Review the requirements at the top of the Attach Document window. It shows the document type, number type and country, plus a checklist of what the document must show (for example, Document issued within 90 days or Not a P.O. box). Select Learn More for the full country requirements.
   
5. Choose how to add your document:

• Upload New: drag your file into the upload area, or select it to browse. Supported formats are .pdf, .jpg, .png and .csv, up to 10 MB.
• Select From Library: pick a document you've already submitted to AVOXI.

6. Leave Allow AI to scan document turned on for the fastest review, or turn it off to request a manual review.

Replace or remove a document

While a document is being reviewed, you can replace it with a new file or remove it from the order using the icons next to the document in the Documentation table. A replacement is checked again automatically.

If a document is declined

If AVOXI or a carrier declines a document after it's submitted, the order moves to Information Required (or Port Declined for ports) and a note explains what needs to change, for example: "Your document has expired; please upload a current utility bill." Open the order and attach a new document.

Need more help?

Our support team is here for you. Email support@avoxi.com or call +1 (770) 937-9735.