Understand Number Order Statuses and Delivery Dates
Every number order shows a status that tells you where it stands and whether AVOXI needs anything from you. This article explains each status and the dates you'll see as your order moves toward delivery.
Order statuses
Each order shows one status. Hover over a status to see a short explanation.
No action needed: AVOXI and our carriers are working on it
Status
What it means
Order Submitted
We've received and validated your order. Provisioning will begin shortly.
Under Review
We've received your update or documents and our team is reviewing them.
Verification Pending
AVOXI is completing technical checks and verifying your order details.
Submitted to Carrier
Your order has been sent to our carrier partner. We're waiting for their approval and next steps.
Port Approved (porting only)
Your current carrier has approved the port. We're finalizing the transfer date.
Port Date Received (porting only)
The carrier has confirmed your port date. Your transfer is scheduled.
Validating Installation
Your numbers are being tested to make sure calls connect correctly before delivery.
In Progress
We're finalizing network settings and working with carrier partners to complete your connection.
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Action required: we need something from you
Status
What it means
What to do
Information Required
We need more details or a regulatory document to move your order forward.
Open the order and follow the steps in Upload required documents below.
Pending Documents
A document is still needed for this order (common for TrueLocal numbers).
Open the order and attach the documents listed under Documentation.
Port Declined (porting only)
Your current carrier declined the port, usually because of incorrect account information or a suspended line.
Update your porting details in the portal so we can resubmit.
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When an order needs action, we also email you with a link to your Orders page.
Final statuses
Status
What it means
Complete
Installation or porting is finished. Your number is fully working and appears in Active Numbers.
Canceled
The order has been canceled and moves to Order History.
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Delivery dates
All dates use the YYYY-MM-DD format (ISO 8601).
Early in an order, you'll see an Estimated Lead Time in business days (for example, 30 business days after the carrier approves your documents).
As the order progresses, this becomes an Estimated Delivery Date, then a Confirmed Delivery Date (or Confirmed Port Date) once the carrier commits.
If the status is Information Required, the date shows as Unavailable until you provide what's needed.
