When you attach a compliance document to a number order, AVOXI can check it automatically against the requirements for that country and number type. This article explains what you'll see, what happens if a document isn't approved, and how to choose a manual review instead.

What happens when you select Analyze

AVOXI's AI document review checks your document against the exact requirements for that country and number type while you're still on the page. You'll usually have an answer in under a minutre, so you can fix any issue right away instead of waiting for an email.

1. While the document is checked, you'll see Reading Document, Extracting Data and Analyzing Document. Each requirement in the checklist turns green as it passes. Large documents (50+ pages) can take a little longer.
   
2. If every requirement passes, the document is approved automatically and added to your order. You'll see the document marked Valid with its country, number type and expiry date. Select Done.
   
3. If the AI can't clearly approve the document, you'll see guidance on what to fix, such as an unreadable scan, cut-off corners, an expired document or a name that doesn't match your account. Upload a corrected document and try again.
4. If the document still can't be approved automatically, it's sent to the AVOXI team for manual review. You don't need to do anything. We'll notify you of the outcome.
   

Once all documents on an order are approved, your order moves forward automatically.

See how a document was reviewed

In the Documentation table, documents approved by AI show an AI-Reviewed badge. Hover over it to see the date and time of the review. Documents AVOXI added for you from your previously approved documents also show the date they were auto-selected. Use the icons next to each document to replace, download or remove it.
 

Common reasons a document isn't approved

Note: AI document review uses a private, internal AVOXI model. It isn't generative AI and doesn't create or change your documents; it only reads and checks them. You can always turn off Allow AI to scan document to have a person review your document instead. If the toggle is grayed out, AI scanning is managed for your whole account. An Administrator can change it in Settings > AI Controls.

Need more help?

Our support team is here for you. Email support@avoxi.com or call +1 (770) 937-9735.