In some locations, the In-country Authority requires the number to be registered with the same city address as the number ordered from AVOXI. 

For Germany local numbers, we are also required to provide the attached document signed by the end-user of this order. 

AVOXI_Germany Local Registration Form.docx

If you do not have an in-city address we will not be able to supply you with the phone number ordered. If you placed the order with an in-city address we will use this address otherwise please upload your in-city address directly via your AVOXI Genius platform.  Once these are received and reviewed by our number team, the in-application status will automatically update, learn more here! 

Generally, you will hear back from us within 24 hours. For Immediate action, you can always reach us at +1 (770) 937-9735.  Please note your number will not work and is blocked until your information is registered with the local provider. 

AVOXI Core Platform

If you are an AVOXI Core customer you can track your order status with your Onboarding Specialist who will also provide regular email updates. Lead times on orders are based on inventory at the time of order.  Most numbers are usually ready the next day unless there is a long order time with the carrier. Contact your Account Manager about an AVOXI Platform Demo and Migration.