To activate a TrueLocal number with Emergency Services, AVOXI's supplier requires the details of each agent using the number.
Why This Is Required
South Africa's emergency services network requires agent-level details on file so responders can correctly identify the caller and location when a TrueLocal number is used.
What You Need to Provide
- Completed End User EMS Template with agent details
- Familiarity with the supported dial codes:
- For guidance on dialing these codes, see How to Call Emergency Numbers in South Africa.
- You are responsible for keeping end-user details up to date. To update them later, submit a case to support@avoxi.com with the number and new information.
How to Submit It
- Download the End User EMS Template and complete it with each agent's details.
- Log in to the AVOXI Genius platform and go to the relevant number's profile page.
- Upload the completed form directly within the platform — learn more here.
- AVOXI's number team reviews it — status updates automatically once reviewed. Typical turnaround: 24 hours. Urgent cases: +1 (770) 937-9735.
