Admin Training - Module 3: Call Activity

AVOXI’s Call Activity dashboard showcases a variety of activity reports on key metrics such as total calls, average talk time, and call outcomes - by team or agent.  In this section, we will explain and review the below reports.

My Call Activity



Company Call Activity



Team Activity



Quality Management



PLEASE CONTINUE TO THE NEXT MODULE - INTEGRATIONS

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Updated:

August 3rd, 2022

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

973368

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