Role-based access control (RBAC) restricts access to the AVOXI platform based n the user's role within the organization. For example, the roles in RABC refer to the levels of access employees have to the organization's AVOXI dashboard.  This feature is available to all users, and a license is not required.

Administrators can customize existing roles Agent, Admin, Supervisor, Billing Admin, Limited Agent, and inbound Agent to tailor to their business needs.