Advanced Routing - Video Guide

Advanced call routing provides a suite of intelligent call forwarding rules for directing callers to the right agent at the right time. Match callers to agents based on skills like spoken language and prioritize your VIP callers to ensure an outstanding caller experience that leaves them feeling loved. Intelligently route calls based on forwarding rules like agent skills, time-of-day, round-robin, geography, and more, all from an intuitive cloud-based platform.


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Updated:

June 13th, 2022

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

1329024

Page Views:

679

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