AVOXI Deployment Summary: This week, we added new ITFS Mobile Enabled inventory in Panama to our online cart as part of our continuous number inventory expansion. In addition, we released our new Beta AVOXI Alerts along with multiple enhancements to Number Testing and the AVOXI Flow Builder.
NEW Service Coverage
Our carrier and provisioning team has also added the below number coverage to the AVOXI online shopping cart.
Panama ITFS (Mobile Enabled)
NEW AVOXI Alerts BETA
This valuable feature is designed to help customers be proactive about their numbers’ status and performance; learn more here. The feature was released to select Beta Customers; reach out to your Account Manager to activate today.
- Create alerts on the metrics that matter most.
- Notify the appropriate parties to investigate potential performance issues.
- Monitor alerts trends over time.
Enhancements to Flow Builder - Active Times
- Selecting the date range will auto-select the corresponding days of the week and disable the rest.
- Date/Time groups can be reordered as required in the configuration panel.
Enhancements to Number Testing
Number Testing Promo
We released a limited-time Pricing Promo with a reduced rate of only $0.50 per on-demand or scheduled test.
QoS and PDD Metrics added to Number Testing
MOS, PDD, and Call Recording were added to each passed test.
Helpful KB Guides
Product Adjustments
- All AVOXI Helper roles should now be able to reset MFA
- A fix for a disconnect between Answered/Unanswered calls between the Agents and Team reports
- Fixed Agent Report unable to switch between # of records shown in the table
Release notes include new features, enhancements, and bug fixes. In addition, weekly updates are done, so check back often to see what’s new. Also, please forward product suggestions to product@avoxi.com.
