AVOXI Deployment Summary:  With this week's release all AVOXI customers can now make use of our new Document Management feature, and enjoy a 60-Day Free Trial on our new Call Insights feature.

NEW Document Management (Phase 1):  Documents Required

As an AVOXI customer, you now have the ability to view required documentation via the Active Orders number profile page within your online portal.  With only, a few clicks you can instantly view a detailed list of required docs.  Once these are received and reviewed by our number onboarding team, the in-application status will automatically update and include any relevant notes. 

Learn more about viewing Number Orders Status and Required Documents. 

AVOXI Call Insights 60-Day Free Trial - All AVOXI Customers

With this release, all AVOXI customers have instant access to our Call Insights 60-Day Free Trial on the Basic plan, which includes 1,000 calls and a minimal overage rate of $0.0100 per call.  Admins are required to cancel the subscription within the 60-Day Free Trial period, after which time the subscription will automatically update.  Our in-product banner confirms how many days are remaining in the Free Trial period and includes a link to managing your subscription.  Learn more about Managing your AVOXI Call Insights Feature guide. 

Adjustments

• Fix for Outbound calling using TLS not working:  We released a fix for an isolated issue where a customer was receiving a 403 forbidden error when trying to make outbound calls. 

• Fix for Blind Transfer to Queue Fail:  We released a fix for customers who have queue-processor enabled (NOTE: This is not related to any SF cases, was picked up during testing).

• Fix for Agent Audio Missing on Outbound Calls: An enhancement was made to the webphone microphone to ensure agents' SIP session audio stream is sent back to the agents' selected device should a disconnection and reconnection occur. 

Release notes include new features, enhancements, and bug fixes.  Updates are done weekly so check back often to see what's new.  Please forward product suggestions to product@avoxi.com.