AVOXI Deployment Summary: Improvements to limited agent role and call recording

What’s NEW

• Limited Agent role:

  • This new role gives contact center managers the ability to configure agents that have limited access/capability. 
  • The limited agent will NOT have the ability to pause/resume recordings.
  • Organizations that require this for PCI compliance can still allow agents to pause/resume calls via the regular agent role.

• Enhanced security: 

  • Enhanced the security of organization data

• Call Recording Reason and Call Direction: 

  • This important piece of information is now shown in the call detail modal.
  • This gives a quick look into why the call was recorded (if it was), and the direction of the call.