AVOXI Genius Deployment Summary: Enhancements made to User Queues

Enhancements

• Added tooltip on User Detail page-> User Queues 

• “Time Since Last Call" metric was only showing up for 2 agents in any queue, this was enhanced so it shows up for all agents within a queue.

Adjustments 

• Some calls were shown as answered by the wrong agent. This was a tricky little race condition that has been fixed. Genius!

Coming Soon

• User-driven outbound Caller-Id
• The ability to auto-logout users who are not active 
• CRM Integrations 
• Live Dashboard

Release notes include new features, enhancements, and bug fixes. Updates are done weekly so check back often to see what's new. Please forward product suggestions to product@avoxi.com.