External carriers come into play when setting up Call Forwarding on a number in AVOXI to route calls to an external number.
Example: You forward your AVOXI Genius number to a cell phone. One of your customers calls your AVOXI number. If that cell phone is off or the user declines the call, the call will reach the voicemail. |
This is something to remember when forwarding your AVOXI numbers to external phone numbers, as the caller may not reach your company’s voicemail.
