Cancel or Adjust SMS plan

AVOXI offers SMS forwarding for business use that can be added to any US and Canada virtual numbers upon purchase via the AVOXI online shopping cart or afterward in the Genius online platform.

We offer plans 6 monthly SMS plans with a text messaging volume to matches your individual business needs. There are no setup or cancellation fees, no minimum contract or additional hardware required.

Your monthly SMS plan can up also be canceled, upgrade, or downgrade at any time via your Genius online portal.  

Canceling an Existing SMS Plan

  • Once logged into your Genius account, select the "Numbers" section located on the left-hand navigator.
  • Next, "Click" the SMS enabled phone number you want to manage.


  • You will now be re-directed to the "Configure number" profile page


  • To cancel an existing plan simply select the "Cancel SMS Plan" button. 


Upgrading / Downgrading an Existing SMS Plan

Once you have canceled your existing plan using the above steps you can now proceed to upgrade/downgrade.

  • Select the "Enable SMS" button located on the "Profile" tab of the configure number page (see above steps to navigate to this page).


  • Next, using the "select" button select the required monthly SMS plan.
  • When you ready, click the "Authorize Purchase" button to complete your purchase.

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