Using  AVOXI - HelpScout support and sales teams can now manage all of their customer conversations in a single platform. HelpScout helps remove tedious agent call logging and increase the visibility of customer profiles to better tailor conversations Learn more!

Activating HelpScout 

The CRM Integration feature is included in available to all license holders, use our easy to follow guide to view, purchase, or upgrade a license.

• Your connection can be accessed via the Integrations page on the left-hand navigation bar of your AVOXI online account.  
• Select the "connect" button located under the HelpScout tab.

Then, select the "Use Integrations" button follow the in-product step by step activation guide

As an Admin you can now connect your AVOXI and Help Scout accounts using the in-product step by step activation guide

If the CRM/Helpdesk Integration platform that is required is not available, Admins/Supervisors can request it using the "request" button located under the required integration. 

Add additional notes and select the "Submit" button when complete.

Viewing your HelpScout Settings

To view your HelpScout settings, select the "Settings" button on your active integration located under the "Manage" tab.

Next, select the "Settings" tab

Here you can view and manage your Integration "Settings".