Reaching out to AVOXI Support

Your AVOXI support portal is designed to provide a fast and direct way of getting answers to any open or pending cases.  Through a self-service portal, the highly efficient tool allows Admins or users granted the required permission to quickly open a support case within your online portal while providing complete visibility to all cases via an easy-to-view dashboard, with the ability to add comments and upload supporting documents or attachments removing the for follow-up emails or phone calls.  

Use our easy-to-follow step-by-step guide to learn more about the Portal Dashboard and how to create a case.

Delete

Support Portal Visibility and User Permissions: The support portal is, by default, visible to all "Admin Roles" that have read, write, or edit permissions. However, using role-based access, you can change the "case management" role at any time. 


Alternatively, you can contact our Support Team via Chat or our AVOXI technical support line.

  • +1 (678) 581-8358 or our  Toll-Free number on 1-833 GENIUS (436-4870)
  • Please have the following information ready:
    • Your name
    • The company name or account ID
    • The best contact number or email address to reach you
    • Referencing case numbers (if applicable)
    • If this is your first time contacting your Genius Support team, please double-check your system requirements before reaching out.  This includes using the Chrome browser and ensuring you've allowed your microphone.

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Updated:

September 26th, 2024

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

487599

Page Views:

2863

Tags:

avoxi help, reaching support, contacting support, support, help, support portal, support dashboard, cases

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