How to enable your "Support Access" in your AVOXI profile

The "Support Access" functionality provides our technical support team online access to your account to assist with troubleshooting and live training when required.

  • To enable your support access, select the "Home" section on the left-side navigation bar.
  • Click the "Settings" tab. 
  • Select the "Support Access" tab on your page's left side.
  • You can now "Enable Access" on or off using the toggle.
  • Edit your "Access Level" settings to Write or Read-only using the dropdown.
    • "Write" allows the Avoxi support team to make configuration changes on your behalf (recommended). 
    • "Read Only" still allows our support team to see your account, but they cannot make any configuration changes for you.



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Updated:

September 26th, 2024

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

529198

Page Views:

3079

Tags:

customer support, activate, profile, access, enable

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