In some locations, the In-country Authority requires the number to be ported with the person ordering the number's proof of ID or Passport.

Please provide a Copy of Legal Representative's ID, the natural person who requested the portability, needs to be the same listing in the Power of Attorney.

Please be sure that the ID you supply AVOXI matches the person from your Puerto Rico Power of Attorney of the order you just placed. 

AVOXI Genius Platform

Our interactive number portal gives you the ability to view required supporting documentation via the number profile page. With only a few clicks you can instantly upload them directly from within your AVOXI platform.  Once these are received and reviewed by our number team, the in-application status will automatically update.  Learn more here!

Generally, you will hear back from us within 24 hours. For Immediate action, you can always reach us at +1 (770) 937-9735.  Please note your number will not work and is blocked until your information is registered with the local provider. 

AVOXI Core Platform

If you are an AVOXI Core customer you can track your order status with your Onboarding Specialist who will also provide regular email updates. Lead times on orders are based on inventory at the time of order.  Most numbers are usually ready the next day unless there is a long order time with the carrier. Contact your Account Manager about an AVOXI Platform Demo and Migration.