Forwarding Rules for each number are required before a port can be submitted.  This allows AVOXI to test the forwarding destinations prior to starting the port.  This will prevent any down time as we can test the termination prior to the submission of the port.

Important Note:

If you are forwarding to an IP/SIP address, please keep in mind that you will need to set up number forwarding on your end first to avoid any potential downtime. This requirement does not apply if you are forwarding to a regular DID or ITFS. You will be able to set up or update the forwarding on your Genius portal at any time.

It's crucial that you confirm the setup of forwarding rules for the number you wish to port/resporg before we proceed with the request. This step is essential to avoid any potential downtime.

AVOXI Genius Platform

Our AVOXI Genius interactive number portal gives you the ability to view required supporting documentation via the number profile page. With only a few clicks you can instantly upload them directly from within your AVOXI platform.  Once these are received and reviewed by our number team, the in-application status will automatically update, learn more here! 

Generally, you will hear back from us within 24 hours. For Immediate action, you can always reach us at +1 (770) 937-9735.  Please note your number will not work and is blocked until your information is registered with the local provider. 

AVOXI Core Platform

If you are an AVOXI Core customer you can track your order status with your Onboarding Specialist who will also provide regular email updates. Lead times on orders are based on inventory at the time of order.  Most numbers are usually ready the next day unless there is a long order time with the carrier. Contact your Account Manager about an AVOXI Platform Demo and Migration.