Can AVOXI Numbers Be Assigned to Microsoft Teams Resource Accounts Instead of Individual Users?

Yes. AVOXI numbers delivered into Microsoft Teams over Direct Routing can be assigned to resource accounts rather than to individual people.

Once a number is assigned to a resource account, that account can then be assigned to the IVR, queue, or team you want the calls delivered to - which is common for contact center scenarios where calls need to route into a shared queue rather than a single person's line.

 

Configuration details can vary depending on how your Teams tenant and target application (contact center platform, IVR, etc.) are set up. We recommend testing this configuration end-to-end before going live.

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