Boost Your Call Center Efficiency
Once a call is completed, you can automatically sync agent activity and instantly increase your team’s efficiency. Create rules based on your call outcome that can automatically assign your conversation status and trigger next step actions in Intercom without having to leave AVOXI.
Centralize Customer Interactions in One Place
Call recordings are provided on every conversation so that agents can quickly access and understand first-hand details related to the customer call. When your agents are provided with the correct customer information, they can spend more time focusing on providing personalized and top-notch customer service.
Your support and sales teams can now manage all of their customer conversations in a single platform by pairing AVOXI's contact center solution with best-in-class chat technology, Intercom. Our latest integration enables you to remove tedious agent call logging, increase visibility into your customer profile to better tailor conversations, and best of all - it only takes a few clicks to get started!
Build Better Customer Relationships
Stop wasting time toggling between platforms. Automatically display detailed caller information and context from Intercom to your AVOXI webphone for calls with a matching Intercom contact. Make it easier to serve your customers’ needs by having the caller details at your fingertips.
See our Intercom integration in action today! Learn more