Queue Callback Product Data Sheet

Give Your Customer More Time Back in Their Day

It’s no secret that most customers dread calling into businesses. Long wait times and difficult call routing prompts can often lead to customer friction points that result in abandoned calls and displeased customers. With AVOXI’s Queue Callback, you can now give more time back to your customer’s day and eliminate sticking points that often lead to a poor experience overall. 

Reduce Call Abandonment

Customers want answers quickly and often feel slowed down when they call your business and experience long wait times. Rather than forcing them to wait in a long queue AVOXI’s Queue Callback allows them to reserve their spot in line and receive a callback from your team instead. By saving them time, you’ll be reducing your call abandonment rates and seeing overall satisfaction increase!

Callbacks That Agents Will Love

What if we said we could do the heavy lifting for your team? With AVOXI’s Queue Callback, your returned calls are instantly assigned and prompted for the next available agent. With one-click, the returned call is made and the next customer in line is activated. It’s that easy!

Top-Notch Customer Service

Your customers want to have quick and easy conversations with your brand, in fact - they expect it. Smart features like Queue Callback give your customers what they want, help your agents more easily handle calls, and provides a top-notch customer experience that will keep your customers calling back.

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Updated:

December 2nd, 2021

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

679494

Page Views:

961

Tags:

queue call back, callback, data sheet

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