Help Scout Integration Data Sheet

Personalize Conversations and Boost Agent Productivity

Your support and sales teams can now manage all of their customer conversations in a single platform by pairing AVOXI's contact center with help desk solution, Help Scout. Our latest integration enables you to remove tedious agent call logging, increase visibility into your customer profile to better tailor conversations, and best of all - it's easy to get started!



Improve Your Customer Satisfaction

Stop wasting time toggling between platforms. Automatically display detailed caller information and context from Help Scout to your AVOXI webphone for calls with a matching Help Scout contact. Make it easier to provide your customer solutions by having the caller details at your fingertips. 

Reduce Your Resolution Time

With real-time insights, you’ll be able to monitor every customer interaction directly in Help Scout. Easily build custom reports to ensure your team is running at full capacity.

Elevate Team Collaboration

Call recordings are provided on every conversation so that agents managing a shared inbox can quickly access and understand first-hand details related to the customer call. When your agents are provided with the correct customer information, they can spend more time focusing on providing personalized and top-notch customer service.


Give feedback about this article

Was this article helpful?

Have more questions? Submit a request

Updated:

July 1st, 2021

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

673589

Page Views:

1225

Tags:

Can’t find what you’re looking for?

Contact our award-winning customer care team.