Agent Training - Module 10: Setting up your Voicemail

Voicemail on a Number


Voicemail on your Extension 

All AVOXI users enjoy unlimited voicemail storage and can easily manage and download "Voicemails" on a user/extension at any time via the AVOXI online portal.  Use the below steps to get started.

  • Select the "Voicemail" icon located in the top right-hand corner.
  • You will now be redirected to the "My Account tab 
  • Next, select the "Voicemails" section.


  • On this page, simply scroll down to the “test” section located at the bottom. 
    Genius Tip: Push the Play button to listen to your current voicemail and follow the instructions below.


  • To edit your voicemail, select the three dots and then Edit Voicemail Greeting
  • Here you can name your voicemail, choose your greeting, set a pin number, and select an email address for your voicemails to be routed to. 


  • For your voicemail greeting you have three different options:


  1. Pick from Library
    • Choose one of our preloaded recordings by selecting the dropdown arrow
    • Select Save Voicemail
    • Genius Tip: You are able to preview and download audio files you uploaded by clicking the Play and Download button next to your selection
  2. Record Voicemail Greeting
    • Record your own personal greeting. 
    • Select the record button to start recording. 
    • Once finished, select the stop buttonYou can playback your recording by selecting the play button .
    • If you’re happy with the recording select Save Audio and then Save Voicemail.
  3. Upload a File
    • Upload a file your company already has by simply dragging and dropping the file or selecting upload 
    • Then make sure to select Save Voicemail
    • Genius Tip: Make sure your audio files are saved as .wav and delete any spaces or special characters from the file's name.


Note: It is not yet possible to delete voicemail prompts created using the Admin interface. If you wish to delete prompts that are no longer needed please email our support team at service@avoxi.com



Team Voicemail

Configure a voicemail for your team using custom voicemail greetings. Voicemails are forwarded to an email address of your choice. Use the below steps to get started:

Configure New Voicemail

  • On the Teams section select the team you wish to update.
  • On the "Settings" tab, select the "Voicemail" section.
  • Give your voicemail an easy to identify Name (this name will be included in the voicemail email body)
  • Choose your Greeting:  You have three options to choose from
    • Pick from Library
      • Choose one of our preloaded recordings by selecting the dropdown arrow 
      • Select Save Voicemail
      • Tip: You are able to preview and download audio files you uploaded by clicking the Play and Download button next to your selection
    • Record Voicemail Greeting
      • Record your own personal greeting. 
      • Select the record button to start recording. 
      • Once finished, select the stop button
      • You can playback your recording by selecting the "Play" button .
      • If you’re happy with the recording select Save Audio and then Save Voicemail.
    • Upload a File
      • Upload a file your company already has by simply dragging and dropping the file or selecting upload 
      • Then make sure to select Save Voicemail
      • Tip: Make sure your audio files are saved as .wav and delete any spaces or special characters from the file's name.
  • Email Address:  Enter the email address where voicemails will be sent.
    • When finished, select "Save Voicemail"

Preview Configured Voicemail

  • Use the play button to preview your configured voicemail greeting 
  • Use the "Reset" button to update this at any time.




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Updated:

August 3rd, 2022

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

953588

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398

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