Automated call distribution works by taking incoming calls and routing them to a specific employee or department based on a variety of factors, including geographic location, skills-based routing, and time-of-day routing.
If you notice that calls are being routed incorrectly, double check the rules that you currently have in place via your online portal:
- Login to your account at https://core.avoxi.com
- Click on the AVOXI number for which you wish to set up your Call Forwarding.
- Then click on the Call Forwarding tab.
- Check your forwarding rules and call routing based on time of day