Why are my incoming calls are being routed incorrectly?

Automated call distribution works by taking incoming calls and routing them to a specific employee or department based on a variety of factors, including geographic location, skills-based routing, and time-of-day routing.  

If you notice that calls are being routed incorrectly, double check the rules that you currently have in place via your online portal:

  • Login to your account at https://core.avoxi.com 
  • Click on the AVOXI number for which you wish to set up your Call Forwarding.
  • Then click on the Call Forwarding tab.
  • Check your forwarding rules and call routing based on time of day 

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Updated:

July 15th, 2019

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

405052

Page Views:

447

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