Queue

A queue is a number of calls that are waiting to be answered by agents in an ACD queue. The calls are usually assigned to available agents in a first-arrived, first-answered basis. The queue is the “line up” where incoming calls wait until they are answered. The queue sometimes refers to the group of agents available to answer incoming calls to an ACD queue.

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Updated:

August 27th, 2019

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

395812

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669

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