AVOXI Deployment Summary: With this week's release, we launched our New AVOXI Support Portal, built to give customers transparency into their cases via an easy-to-use dashboard. In addition, we released new number services in Japan, Germany and Costa Rica, which are now available in our online shopping cart.
New AVOXI Support Portal ~ Case Monitoring
The new AVOXI Support Portal is now visible to all users with Admin Roles Designed to give customers a fast and direct way of getting answers to open or pending cases; the self-service portal allows users to quickly open a support case while providing complete visibility to all patients via an easy-to-view dashboard AVOXI aims to reduce follow-up cases while giving users transparency and improving the customer experience. View our customer-facing guide for essential tips.
New Number Service Coverage
Our carrier and provisioning team has also added the below number coverage locations to the AVOXI online shopping cart:
- Japan - DID (NTT) - Tokyo
- Japan - TrueLocal (NTT) - Tokyo
- Germany - Stuttgart - TrueLocal
- Costa Rica (Port Your) ITFS
New Login Process
With this release, users will now see a 2-step login screen.
- First, it will ask for your email, and then the password field will pop up.
- This should prepare us for signing in with SSO coming in late November.
Product Adjustments and Fixes
- Disposition - Number Testing: Dispositions are not showing for number testing when the only disposition in the org settings is an internal disposition.
Release notes include new features, enhancements, and bug fixes. In addition, weekly updates are done, so check back often to see what's new. Also, please forward product suggestions to product@avoxi.com.
