AVOXI Deployment Summary:  With this week's release, all AVOXI customers can now have SMS-enabled voice numbers in 11 new locations.  In addition, using our new Call Journey feature, managers can instantly view critical call flow information and create scheduled reports on multiple new activity dashboards. 

NEW International SMS Expansion 

AVOXI Jetpack customers can now purchase SMS/business texting on Mobile-enabled numbers in 11 locations (Australia, Chile, Czech Republic, Denmark, Finland, Netherlands, Poland, Romania, Sweden, Thailand, and United Kingdom).  These numbers are visible in the cart as Mobile & SMS and come with four (4) pricing plans. 

NEW Call Journey 

AVOXI’s Call Journey gives administrators and users with Enterprise and Contact Licenses the ability to track each call’s journey from when it enters the contact center until the call is terminated at no additional cost. With instant visibility to critical information about the call and related queue, Contact Center managers get an instant overview of the customer’s journey to quickly identify call routing issues and poor agent performance. Learn more here! 

Enchancements Scheduled Reports 

With this release, customers can create scheduled reports for Call Insights and Activity Reports.  Use our Creating Scheduled Reports to get started.

Fixes and Adjustments

• Documentation Management on Mobile Only Numbers:  We released fixed isolated instances where customers could not upload documentation within their AVOXI online platform on select Mobile Only Numbers. 

Release notes include new features, enhancements, and bug fixes. Updates are done weekly, so check back often to see what's new. Also, please forward product suggestions to product@avoxi.com.