How does inbound calling work?
- The first thing that happens is the customer calls your number.
- We call that the originating leg of the call.
- Origination is the inbound portion of the call that goes from the customer who is in-country to AVOXI.
- Then what we do is get that call from AVOXI to you as the customer.
- We refer to that as the terminating leg of the call, which is an outbound call.
- Now a lot of people ask, “if we’re doing inbound why are we talking about outbound?” From an AVOXI perspective, if I stand here in the middle, I’m receiving the call from the person in country and I’m terminating or making an outbound call to you, the AVOXI customer.
- There are a number of ways in which we terminate calls to you.
- The first method, is a SIP trunk between the two of us. For more information on SIP trunking, you can view the SIP trunking whiteboard session video.
- The second method, is that can be done is PSTN termination, by PSTN I mean local telephone lines. We can set it up so the call goes to your local lines.
- The third method, we can even send this call to another location or your mobile phone. Those are three different ways in which we can terminate these calls to you.
- We can set this up where it’s automatic, meaning it will failover to route 1, which is the SIP trunk—the most cost-effective way.
- Next, it can send the call to your PSTN line or your local line in your office. And lastly, the call can go to a mobile phone or even a second office if need be.
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