Reaching out to Genius Support

We are your Genius Support team and in order for us to assist you to the best of our abilities, the more we know, the better we can help you solve the problem! 

There are three ways you can contact your Genius Support team: Chat, Email, and Phone. 

Chat Email Phone
You can click the "Chat" button tab from your Genius portal. Email our Genius customer support team at Call our Genius technical support line on
+1 (678) 581-8358
or our Toll-Free number on 1-833 GENIUS (436-4870)

Please have the following information ready:

  • Your name
  • The company name or account ID
  • The best contact number or email address to reach you
  • Referencing case numbers (if applicable)
  • If this is your first time reaching out to your Genius Support team, please double check your system requirements prior to reaching out. Which includes: using the Chrome browser and making sure you've allowed your microphone.

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February 10th, 2022


Melissa Mora

Updated By:

Louise Ross



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