How to enable your "Support Access" in your AVOXI profile

The "Support Access" functionality provides our technical support team online access to your account to assist with troubleshooting and live training when required.

  • To enable your support acction you simply select the "Home" section located on the left-side navigation bar.
  • Click the "Settings" tab. 
  • Select the "Support Access" tab located on the left-hand side of your page.
  • Using the toggle you can now "Enable Access" on or off.
  • Edit your "Access Level" settings to Write or Read-only using the dropdown.
    • "Write" allows the Avoxi support team to make configuration changes on your behalf (recommended). 
    • "Read Only" still allows our support team to see your account, but they will not be able to make any configuration changes for you.



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Updated:

February 10th, 2022

Author:

Wikus Pretorius

Updated By:

Louise Ross

KB ID:

529198

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1378

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