New numbers appear on your Active Numbers tab before they're live so you can start setting them up. This article explains why a number looks grayed out and what changes once it's activated.

Where your new numbers appear

Numbers appear on the Active Numbers tab as soon as they're assigned or porting starts, so you can get set up early.

Before activation

• The number is grayed out with a Not Active tag and an orange icon (this applies to Port Numbers and those requiring Registration with a Carrier like TrueLocal numbers).
• You can set up Forwarding Rules now, so calls route correctly the moment the number goes live.
• Number testing and bulk actions are turned off until activation.
• TrueLocal numbers that need local regulatory approval stay in this state until all compliance checks are complete.

After activation

• The number is no longer grayed out, turns green, and shows a Newly Ported or Fully Active tag.
• The number is fully working, billing starts, and you can make and receive calls.

Need more help?

Our support team is here for you. Email support@avoxi.com or call +1 (770) 937-9735.