Can Auto Answer Be Turned On for All Agents and Locked So They Can't Disable It?

Yes, this is possible, but it isn't a self-service toggle in the Genius UI today - it requires AVOXI support to configure it for you.

If you need Auto Answer turned on for all agents and locked so they cannot turn it off themselves, submit a support case. Our team can enable Auto Answer for each agent and adjust their role so the toggle is no longer visible to them.

 

Because this is configured manually per agent, let support know whenever you add a new agent who needs this same setup.

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Updated:

September 2nd, 2026

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

3926263

Page Views:

31

Tags:

auto answer, agent control, automated response, feature lock, call routing

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