The majority of toll-free number transfers are smooth and hassle-free. However, there are times when carriers reject the number porting request. This happens due to insufficient information, insufficient support documentation, incorrect number details, or outstanding payments.  

In some cases, a disgruntled carrier does not want to lose business and is not cooperative with the process. There are instances in which a carrier claims that there is no recollection or record of your company and no information on your business on file.  

This is a highly confusing and frustrating situation for all involved. The toll-free number was initially purchased through a reseller or broker in almost all cases. Reseller purchases toll-free numbers from another Toll-Free Service provider and resells them to its customers.