To initiate this procedure, the company that owns the 800 number must send a letter to their current operator, which must be signed by the latter.
Once the letter is signed, it must be sent to us so that we can proceed with the portability request.
Breakdown of the Text above:
- Initiation by the Current Number Owner**: The company that currently owns the phone number (the customer) needs to start the process.
- Sending a Letter to the Current Operator**: The current owner must send a letter to their current telecommunications operator (the company that currently provides the phone service).
- Signature Requirement**: This letter must be signed by the current operator. For acknowledgment or approval from the current operator that they agree to release the number.
- Sending the Signed Letter to the New Operator **: Once the letter is signed by the current operator (losing carrier), it must be sent to us so that we can proceed with the portability request with the in-country carrier.
- Proceeding with the Portability Request**: After receiving the signed letter, we shared the letter with our in-country carrier so they can proceed with the request to Port the phone number from the losing carrier.
Additionally, we require the following information from the customer:
-Company name:
-Company address:
-Phone number:
-Email:
-Contact person:
Please keep in mind that, We will be unable to proceed until we receive the required Letter signed by both the customer and the losing carrier and information.
Template Example
Our interactive Genius Number Portal gives you the ability to view required supporting documentation via the number profile page. With only a few clicks you can instantly upload them directly from within your AVOXI platform. Once these are received and reviewed by our number team, the in-application status will automatically update. Learn more here!
Generally, you will hear back from us within 24 hours. For Immediate action, you can always reach us at +1 (770) 937-9735. Please note your number will not work and is blocked until your information is registered with the local provider.
AVOXI Genius Platform
Our AVOXI Genius interactive number portal gives you the ability to view required supporting documentation via the number profile page. With only a few clicks you can instantly upload them directly from within your AVOXI platform. Once these are received and reviewed by our number team, the in-application status will automatically update, learn more here!
Generally, you will hear back from us within 24 hours. For Immediate action, you can always reach us at +1 (770) 937-9735. Please note your number will not work and is blocked until your information is registered with the local provider.
AVOXI Core Platform
If you are an AVOXI Core customer you can track your order status with your Onboarding Specialist who will also provide regular email updates. Lead times on orders are based on inventory at the time of order. Most numbers are usually ready the next day unless there is a long order time with the carrier. Contact your Account Manager about an AVOXI Platform Demo and Migration.
