Today, call recording begins as soon as the call starts ringing on the Genius platform - not when the call is picked up. There is currently no setting in Genius to delay recording until after the call connects.

If your workflow requires recording to start only after pickup (for example, to avoid capturing conversations that happen before the customer connects), let your Account Manager know.

This is being evaluated as a potential enhancement, but it is not available today and would require custom scoping for your account.