AVOXI Deployment - July 2, 2024  

As part of our global coverage expansion, we continuously add new numbers, inventory, and locations to our online shopping cart. Additionally, we are regularly releasing updates and improvements to the Genius platform UI and behind the scenes to keep our software running smoothly. 

Provisioning / Pricing Updates

• New Products:
  • Japan ITFS (LandLine Only)
  • New Zealand ITFS (LandLine Only)
  • Italy ITFS (LandLine Only)
  • United States - VA Ashburn (703) - TrueLocal
  • United States - VA Norfolk (757) - TrueLocal
  • United States - Virginia - Ashburn (703) - DID
  • Nicaragua - Managua - TrueLocal
  • Sint Maarten - National
  • Sint Maarten - SX National - TrueLocal
  • Saint Martin - MF National - TrueLocal
  • Ecuador - Quito - TrueLocal

Contact Center 

NEW - User Management Settings - We have created a new User Management section within our Roles. This allows you to give a role the ability to update the following:

• Modify User Profiles - e.g. Name, email, license, etc...
• Modify Roles - create, update, and delete roles along with update permissions given to roles
• Modify Roles - assign users to different roles
• We have the ability to select any of the default roles (e.g. Admin, Supervisor, Agent) as well as all Custom Roles
• By assigning any of these permissions to a role, users assigned to that role then have the ability to assign other users to this role. This is to allow our customers to create "User Admin" roles which can help their Admins manage some their users such as Agents and Supervisors without needing to get full Admin permissions.

IMPORTANT NOTE: Any custom roles that were previously duplicated from an Admin will lose the ability to create/edit users until that role is given the permission above. 

See Role Management section at the bottom of KB article here: https://support.avoxi.com/en_US/107615-setting-up-your-agent/user-permissions

FlowBuilder Team - 

With Blendr sunset on 11th July, built-in Freshservice, Odoo and Creatio Integrations will no longer be supported and have been removed from Integration Marketplace.

ServiceNow will be removed next Tuesday - 9th July.

Voice Team

Improve EOM Invoice CSV Generation Process

This resolves issues with downloading large .csv invoices at the time of invoice generation.

Billing Groups not accurately reflecting recurring charges

Fixes an issue where the MRCs for some numbers were reflected as $0 on the Billing Groups configuration pages.