Multi-Tenant Account Management lets your organization manage users across multiple AVOXI accounts with a single login. Instead of juggling separate alias emails for each account, users log in once and pick which account to work in.

Core Features

• Single login across all your AVOXI accounts
• Centralized user management from one Parent Account
• Clear visibility into every linked account

Getting Started

• AVOXI Support links your organization's accounts together as a Parent Account and one or more Child Accounts.
• Once linked, users assigned to more than one account can log in with a single set of credentials.

Logging In and Switching Accounts

• Log in once with your primary email and password.
• Choose an account from the Choose an Account screen. Only accounts you are assigned to appear.
• To switch to a different account, log out, log back in, and choose the new account.
• Check the tag in the top navigation bar to confirm which account you are currently in.

Managing Users Across Accounts

Assigning and revoking user access to Child Accounts requires a custom role with the Child Account Provisioning permission. AVOXI Support helps set up this role and assign it to the right user(s) when your account is configured.

Create a New User

• Add the user in the Parent Account using their primary email.
• Select which Child Accounts to give them access to.
• AVOXI creates a matching profile in each selected account and sends one activation email.

Update an Existing User's Access

• Open the user's profile in the Parent Account.
• Use the Assign Accounts to User panel to add or remove Child Account access.
• Removing an account revokes that user's access immediately. Any active session stays open until they log out.

Note: Extensions, Contact Center licenses, and other per-user settings still need to be set up separately in each Child Account.

Viewing Your Linked Accounts

• From the Parent Account, open Account Details.
• View the Organization Accounts card to see every linked Child Account, along with its user count and number count.

Moving from Alias Emails

If your organization previously used alias emails (for example, first.last+1@email.com) to manage multiple accounts, most users move over automatically.

• Automatic: if your alias is a close match to your primary email, AVOXI links it for you. No action needed — your alias keeps working as a direct login at all times.
• Manual: if your alias is not a close match to your primary email or if no match is found, the admin for your account can grant you access directly. This creates a new profile.

Good to Know

• Account data — call records, recordings, integrations, and settings — stays fully separate between accounts.
• Contact Center licenses and other per-user licenses are assigned separately in each account.
• Switching accounts requires logging out and back in.
• The AVOXI mobile app does not support switching between accounts.

Frequently Asked Questions

Q: How do I get access to Multi-Tenant Account Management?

A: Contact your account manager. Your organization needs a Parent Account configured in AVOXI.

Q: Do I need a new login?

A: No. Keep your existing login. If you previously used an alias email, you go through a one-time linking step.

Q: Do I need to log out to switch accounts?

A: Yes. Log out, log back in, and choose the account you want.

Q: Does this change what data I can see?

A: No. Each account's data stays separate — this only changes how you log in.