We are pleased to announce our latest product updates, reporting enhancements, and compliance updates released on September 22, 2026.
⚙️ Platform Enhancements & Fixes
Knowledge Base Updates
- Swapped from using Okta to Genius logins to access articles in our KB
- Customers logged into Genius can now see articles which we have categorized in Helpjuice as Internal or visible to Customers. We will start moving some regulatory articles to requiring a Genius login later this week.
- Migrated all of our Internal articles so that they will not be accessible to customers who are logged into Genius
Telephony
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Fixed an issue where outbound calls could remain active after the called party hung up first. -
Fixed an issue where a malformed hang-up (BYE) message from certain SIP trunks could leave a call showing as active for several minutes after it actually ended.
