We are pleased to announce our latest product updates, reporting enhancements, and compliance updates released on September 15, 2026.

🎧 Contact Center & Flow Builder

Post-Call Disposition Editing

• Agents can now edit call dispositions directly from call reporting views (My Activity, Company Activity, and Team Activity).
• How it works: If an agent previously assigned a disposition to a call, they can return to the record at a later time to update or correct it.
• Why it matters: Eliminates logging errors and allows agents to refine call categorizations after conducting post-call follow-ups.

Webphone Fix

• Resolved an issue where the Webphone timer froze when popped out into a separate window while working across active browser tabs.

🌐 Global Voice & Analytics

Interactive Column Sorting in Number Analytics

You can now sort the Number Report table by any column in ascending or descending order.

Key Benefit: Effortlessly identify your highest- or lowest-performing phone numbers for metrics such as call volume, completion rates, and talk time without exporting raw CSV data.