We are pleased to announce our latest product updates, reporting enhancements, and platform improvements released on October 6, 2026.

🎧 Contact Center & Flow Builder

Faster Agent Ringing

• Reduced the delay before calls ring agents, with additional improvement for Teams using the Ring All ring strategy.

Webphone Improvements on Unstable Networks

• Improved how the Webphone behaves in poor network conditions when an agent tries to answer a call that is no longer ringing them.
• Call controls are now hidden as soon as a call stops ringing the agent.

Analytics Date Filter

• The date filter on Analytics pages now allows you to select dates more than one year in the past.

Teams Report Day-of-Week Order

• When exporting the Teams report grouped by Day of Week, days now appear Sunday through Saturday, matching the in-app view.

🌐 Global Voice & Analytics

CDR API Record Limit

• Fixed an issue where CDR API requests were limited to 5,000 records (and a 5,000 offset) instead of the documented 10,000.

⚡ Proactive Service

Fix Trusted Voice Block List Validation

• The Source field on the Trusted Voice Block List form now shows a validation error if it is left empty. The error clears once a valid value is entered.