At AVOXI, we are committed to providing a seamless communication experience. As part of our global coverage expansion, we continuously add new numbers and locations to our inventory while delivering regular updates to the Genius platform. This latest release includes cart and pricing updates.
New Features & Updates
Agent Timeline API Released
- Customers can now pull down every status change for every Agent in Genius.
- Intended for our customers who need a lot of granularity on their Agent reporting and want to run detailed stats on where Agents spend their time to find coaching opportunities.
- Users with view-only Number Management access can no longer see number pricing details, and Reputation Management/SIP Integration settings are now properly read-only for that role.
- Added a confirmation warning when deleting a user who has dependent records, to help prevent accidental data loss.
New Virtual Number Products
You can now purchase Brazil Recife DID and TrueLocal numbers directly wihtion our self service cart located within your online portal
DISCONTINUED India TrueLocal
All India TrueLocal Products have been removed from the self-service cart with immediate effect. Please note the following:
- Recommended Alternative Solutions: To maintain your inbound and outbound operations after August 31st, we recommend replacing your current setups with the following options:
-
For Inbound Calling:
- India DID (Local Numbers): Provides standard inbound local presence (does not support local Caller ID/CLI).
- India ITFS (Toll-Free 000800 Numbers): Provides nationwide toll-free coverage within India.
-
For Outbound Calling:
- Elastic SIP Trunking: Continue placing outbound calls to India using an Elastic SIP trunk with an international Caller ID (non-India CLI).
Product Fixes & Adjustments
ICLID Overage Charges
Fixed an issue causing ICLID overage charges and Reputation Management number add-ons to be missing from some customer invoices.
SIP Calls Dropping
Fixed a signaling issue that could cause inbound SIP calls to unexpectedly disconnect when authenticating with certain customer SBCs.
These release notes outline our latest features, platform enhancements, and technical optimizations. We deploy updates weekly to ensure you always have access to the most robust communication tools; we encourage you to check back regularly for the latest improvements.
Your feedback is vital to our roadmap. If you have suggestions or feature requests, please share them with our team at product@avoxi.com.
