As part of our global coverage expansion, we continuously add new numbers, inventory, and locations to our online shopping cart. Additionally, we regularly release fixes, updates, and improvements to the Genius platform UI behind-the-scenes to keep our software running smoothly. 

New Products / Features

• Proactive Services
  • Intelligent Caller ID calls are tagged in Call Activity. Calls can be filtered by the Intelligent Caller ID tag.
• New AVOXI Digest Fragment - Regional Number Inventory Map - Provides a geo map representation of number inventory by world region along with context around any recent incidents, either manually reported or detected by Proactive Service.
• New Products in the Cart
  • Democratic Republic of the Congo Mobile & TrueLocal
  • United Kingdom - Nottingham TrueLocal

Enhancements

• Number Details — End User Notes
  • The number details page will now include additional notes under Coverage and Restrictions. These notes provide guidelines regarding end-user usability and restrictions where applicable.
• Number Testing
  • Number Testing configurations can now be updated in bulk, including the ability to display all configurations on a single page and export to CSV

Bug Fixes

• Answer Rate Formatting — Fixed an issue where the Answer Rate on the Top 10 Highest Number fragment was missing the ‘%’ sign.
• Proactive Service Key Metrics AVOXI Digest Fragment now counts calls analyzed correctly
• Issue where calls may stay waiting even when there is an Agent available
  • Note: This specific issue was caused by calls which were transferred back into the queue, either via timeout or blind transfer
• Issue where Agents not on Teams may not record correct status change data
• Alerts & Notifications
  • Alerts email notification address field now allows email addresses with all caps username

Release notes include new features, enhancements, and bug fixes.  Updates are weekly, so check back often to see what's new.  Also, please forward product suggestions to product@avoxi.com.