As part of our global coverage expansion, we continuously add new numbers, inventory, and locations to our online shopping cart. Additionally, we regularly release fixes, updates, and improvements to the Genius platform UI and behind-the-scenes to keep our software running smoothly. 

New Products

• New Numbers
  • China - Shanghai - (Branded Caller ID) - TrueLocal
    • This product guarantees the CNAM of our customer’s CLI. The only restriction to providing the correct CLI will be to an iPhone due to their manufacturing policies.
  • United Kingdom - TrueLocal EMS (By Request)
    • This product is labeled as “By Request” on the cart and is available to be purchased, however it is not fully available at this time.

Product Enhancements

• AVOXI Digest
  • Template Configuration — Customers can now configure their own AVOXI Digest emails. Note: This feature is only available to Premium Cloud Service customers who do not have Enhanced Support. Learn more here.

Product Notices

• New Number Format for Lithuania Numbers
  • Starting on March 1st, 2025, Lithuania’s local dialing format will change. Local calls that were previously dialed as 8 800 XX XXX will now be dialed using 0 800 XX XXX. This new change will affect all DID, TrueLocal and ITFS numbers locally.

Bug Fixes

• AVOXI Digest 
  • Account Overview Active Number Change — Fixed an issue where the change in Total Calls appeared under the Active Number metric in the Account Overview section.
• Contact Center
  • Issue where a ringback tone may play over another ringback tone on outbound or transferred calls
  • Issue where Call Journey can show team members rung as part of the wrong team if the initial ringing team had no Agents online when the call was received
    • This fix ensures agents always show under the correct team.