As part of our global coverage expansion, we continuously add new numbers, inventory, and locations to our online shopping cart. Additionally, we regularly release fixes, updates, and improvements to the Genius platform UI and behind-the-scenes to keep our software running smoothly. 

New Virtual Numbers & Products

• New Products:
  • Malaysia (Int’l Paperwork) National & TrueLocal
  • Colombia Mobile & TrueLocal
  • Netherlands - Almere DID & TrueLocal
•  New Launched EMS
  • France
  • Serbia
• New Countries on Number Testing:
  • Angola
  • Peru
  • India
  • El Salvador
  • Dominican Republic
• [NEW] Live Call Monitoring 
  • All customers can now monitor their Calls and Agents in real-time, with expanded options for managing teams, filtering by agents and Calls, and improved visibility into Agent statuses.
  • We've added a new way to change the view of Teams, and more metrics that can be monitored than ever before.
  • Simple links to some of the most used reports, such as the Agents and Team reports, are built-in, making Live Call Monitoring an easy one-stop shop for what's going on in our customers' Contact Centers
  • For more information on using Live Call Monitoring, please refer to the KB Article.

Product Enhancements & Fixes

• Genius UI
  • - Standardization improvements to icons throughout the Genius UI to improve readability
• Proactive Service
  • - Bug Fix: Fixed a rare issue which could cause a Proactive Service alert to be stuck Open after the support ticket had been closed
• Number Testing
  • - Bug Fix: Fixed an issue where specific multi-country numbers would only be tested as a single country, regardless of the country selected
• Contact Center Bug Fixes 
  • - Bug Fix Live Call Monitoring - Issue when the Status Totals do not align with Agent statuses
  • - Bug Fix Live Call Monitoring - When updating an Agent's status in Live Call Monitoring, there was the possibility that the targeted Agent could switch to another Agent