AVOXI Deployment Summary: With this week's release, customers can now select the direction of call recording on a number level.
NEW Outbound Call Recording on Numbers
With last night’s deployment, we released the ability to record outbound calls at a number level. The functionality is available to all users with call recording activated on a number at no additional cost. This allows users to select which direction of the call they want to record, i.e., ‘Inbound’ (record inbound to this number), ‘Outbound’ (just record calls where this number is the outbound called ID). This is beneficial to Agents making outbound calls via their webphone and users making outbound calls via sip trunks if the outbound caller ID presented is the number with the call recording package.
Product Fixes and Adjustments
- Missing Recordings: We released enhancements that will now retry/restart a recording up to 5 times if it fails (Quick Transport Services)
- Display Correct Number Type: We released a fix to ensure the Numbers table has a “Country - Type” column. That column includes the Number Type as “Fixed Line or Mobile” or “Toll-Free” or “Fixed Line” or “VOIP.”
Release notes include new features, enhancements, and bug fixes. Updates are done weekly, so check back often to see what's new. Also, please forward product suggestions to product@avoxi.com.
